We offer Free Shipping on orders over $90 CAD before taxes or when you buy 3 Candle Making Kits! Orders ship from Saskatchewan, Canada. We do our best to get your orders out within 2-4 business days and from when the order was placed. Once your order is shipped, you will receive an email confirmation with tracking details.
Mood The Candle Revival Co. is not responsible for any customs or duties incurred for US or International orders.
We do our best to ensure that our products are packed to prevent damages. However, accidents happen and an order can sometimes arrive damaged. In the rare case this happens, please contact firstname.lastname@example.org with your Order # and a photo of the damage and we will send you a replacement product right away.
We strive to create a product you love, but understand if you are not happy with your order. However, due to the personal nature of our products, we cannot accept returns. Your satisfaction and happiness with our product is very important to us. Please contact email@example.com with your concerns and we will take care of you.
If under special circumstances we do decide to issue a refund or exchange, your email to us regarding your concerns must be within 30 days of receiving your order. If it's after this time frame, unfortunately, we cannot offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it in. It also must be in the original packaging and your email to us must be within the 30 day period.
Please email us the details of your products that you are not satisfied with, and we will do our best to make things better for you.