We offer Free Shipping on orders between $70 CAD before taxes! Mood Revival products ship from Saskatchewan, Canada. We do our best to get your orders out within 2-4 business days and from when the order was placed. Once your order is shipped, you will receive an email confirmation with tracking details. Due to the nature of COVID 19, Shipping Rates are slower than usual.
Mood The Candle Revival Co. is not responsible for any customs or duties incurred for US or International orders.
We do our best to ensure that our products are packed to prevent damages. However, accidents happen and an order can sometimes arrive damaged. In the rare case this happens, please contact email@example.com with your Order # and a photo of the damage and we will send you a replacement product right away.
We strive to create and carry products you will love, but understand if you are not happy with your order. We will accept returns that are in perfect condition, with tags on, and that are unused.
Your satisfaction and happiness with our products is very important to us. Please contact firstname.lastname@example.org with your concerns and we will do our best to take care of you.
If you do require a refund, exchange or return, please send an email to us regarding your concerns with a picture of the purchase and invoice #. Returned items must be sent within 15 days of receiving your order to the address on the box. If it's after this time frame, unfortunately, we cannot offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it in. It also must be in the original packaging.
Please email us the details of your products that you are not satisfied with, and we will do our best to make things better for you.